RS DATA SERVICES-YOUR DATA SERVICE EXPERT!

Dialer Installation @ Rs 15,000- Unlimited Seats + 6 Months Free Support

Major Features:

·    Inbound, Outbound and Blended call handling

·    Integrated call recording

·    Scalable to hundreds of seats

·    Full USA, UK, Australia and Canada call compliance


Additional Features:

·    Ability for an agent to call clients in succession from a database through a web-client Ability to display a script for the agent to read with fields like name, address etc. filled-in

·    Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predictively in a campaign with an adaptive dialing algorithm


·    Ability to automatically record all calls

·    Ability to schedule a callback with a customer as either any-agent or agent-specific Ability in Manual dial mode to preview leads before dialing

·    Faster hang up and dis-positioning of calls with one key press (Hot Keys)

·    Ability to add custom call dispositions per campaign

·    Ability to use custom database queries in campaign dialing

·    Recycling of specified status calls at a specified interval without resetting a list

·    All calls are logged and statuses of calls are logged as well as agent time breakdowns

·    Load Balancing of call across multiple inbound or outbound Asterisk servers is possible.

·    Ability to set user levels and permissions for certain features and campaigns

·    Ability for managers to listen-in on agent conversations

·    Ability for agents to select a Pause Code when they are not active

·    Ability for agents to view the statuses of other agents on the system

·    DID, phone and carrier trunk provisioning through the web interface.

·   Several real-time and summary reports available. Real time campaign display screens



Server Configuration:


i3/i5/i7 Processor
4 GB RAM (Min Recommended)
500GB-1TB  Internal Hard Disk
1 or 2 Network cards.
DVD ROM (Optional USB for installation purpose)
Avoid Atheros NIC for best performance.