Dialer Installation @ Rs 15,000- Unlimited Seats + 6 Months Free Support
· Inbound, Outbound and Blended call handling
· Integrated call recording
· Scalable to hundreds of seats
· Full USA, UK, Australia and Canada call compliance
· Ability for an agent to call clients in succession from a database through a web-client Ability to display a script for the agent to read with fields like name, address etc. filled-in
· Ability to set a campaign to auto-dial and send live calls to available agents Ability to dial predictively in a campaign with an adaptive dialing algorithm
· Ability to automatically record all calls
· Ability to schedule a callback with a customer as either any-agent or agent-specific Ability in Manual dial mode to preview leads before dialing
· Faster hang up and dis-positioning of calls with one key press (Hot Keys)
· Ability to add custom call dispositions per campaign
· Ability to use custom database queries in campaign dialing
· Recycling of specified status calls at a specified interval without resetting a list
· All calls are logged and statuses of calls are logged as well as agent time breakdowns
· Load Balancing of call across multiple inbound or outbound Asterisk servers is possible.
· Ability to set user levels and permissions for certain features and campaigns
· Ability for managers to listen-in on agent conversations
· Ability for agents to select a Pause Code when they are not active
· Ability for agents to view the statuses of other agents on the system
· DID, phone and carrier trunk provisioning through the web interface.
· Several real-time and summary reports available. Real time campaign display screens
4 GB RAM (Min Recommended)
500GB-1TB Internal Hard Disk
1 or 2 Network cards.
DVD ROM (Optional USB for installation purpose)
Avoid Atheros NIC for best performance.